Shipping & Returns

Overview

Our refund and returns policy lasts 14 days from the date of delivery. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.

Custom-made prints are non-refundable, except in cases where the item is defective due to a printing or production error.

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Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalised artwork (unless defective)

• Downloadable digital products

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Refunds

Once your return is received and inspected, we will notify you by email of approval or rejection. If approved, your refund will be processed and credited automatically to your original payment method.

Please allow up to 10 working days for the refund to appear, depending on your card issuer or bank.

Late or Missing Refunds

• First, check your bank account.

• Then, contact your credit card provider as posting times may vary.

• Finally, contact your bank. Processing delays are common.

If you’ve done this and still have not received your refund, please contact us at Returns@radoodles.co.uk.

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Sale Items

Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.

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Exchanges

We only replace items if they are defective or damaged on delivery/arrival.

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Shipping Returns

To return your product, please post it to:
[Insert physical return address, UK]

• Customers are responsible for return shipping costs unless the item is faulty or defective.

• Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted.

• We recommend using a tracked or insured shipping service as we cannot guarantee receipt of returned items.

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Help & Contact

If you have questions regarding returns or refunds, please contact us at:
[insert email]
[insert phone number]